Monday, January 19, 2009

52 books: #3

book 3: waiter rant by steve dublanica aka the waiter. 2008, harper collins. 302 pages.

a co-worker bought this book and i borrowed it from him. it's a book i'd joked about writing when i was a server and worked in the restaurant industry. actually, since my table-waiting days, i've always said that if i ever had one sermon to preach in 'big church', it would be about how church people (not all, but a frighteningly large percentage) walk right out of sunday morning church just to generate hell on earth for those unfortunate servers stuck working the sunday lunch shift. the post-church crowd is known worldwide (i've waited tables in a dozen states plus canada) for being the highest-maintenance, lowest-tipping crowd you ever encounter. not to mention the messiest. but i digress.

this is one of the many food service industry truisms the waiter hits on in his book. while the main storyline certainly revolves around him, the anecdotes on his customers and what happens in restaurant life is spot on. anyone who ever worked in food service will identify with and appreciate this book. and anyone who hasn't but either a) thinks they can be a chef or other food service guru, b) has had a high number of 'bad' service encounters or c) just finds other subcultures of our society interesting will also find this to be a good read.

and for those of you, dear readers, who have found yourself in group b above, the problem might not be your servers. please cut straight to appendix a: how to be a good customer. yes, i said it. the better customer you are, the better service you'll get.

next up: plan b: further thoughts on faith

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